NB Safe Sport Complaint Mechanism

The NB Safe Sport Complaint Mechanism (NBSSCM) strives to provide support to complainants within the New Brunswick amateur sport system for certain disputes by accessing an independent and unbiased Case Manager mechanism. The NBSSCM is designed to respond to the needs of the PSO/MSO members of Sport NB when navigating the complaints management process.

The following may be eligible to enter the program:

• Complaints of Maltreatment as defined in the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS)
• Two types of appeals (subject to grounds for appeal):
  1. Final decisions of a PSO/MSO alleging that it failed to follow their constitution/by-laws or policies
  2. Final arbitral decisions made by a Mediator/Arbitrator appointed under the NBSSCM

Sport NB has proudly partnered with ITP sport for the administration of the NBSSCM.  All complaints will now be received through IntegrityCounts, a secure and independent reporting intake and case management system.  This secure online platform is available to members 24/7/365, and ensures that all complaints are managed through independent expert consultation services.

For individuals who would like to report a complaint via phone, please email nlaird@itpsport.ca with the subject heading: Sport NB – Complaint Phone Submission. In your email, please indicate preferred days, times and language for a case manager to do a phone intake. 

To file a complaint, visit the website at:

Click on any of the below images to view the NBSSCM Dispute Resolution Policy. 

Click here to download the full version of this document, or here to download the full version of the Program Guidelines.

NBSSCM Resources

Other avenues include the following:

For support regarding matters pertaining to maltreatment of youth, there is help.