Sport NB is pleased to offer a free 1-hour virtual Case Management Education session designed to support Sport Administrators in the handling of non-UCCMS related complaints. This delivery aims to explain the role and responsibilities associated with the Case Manager position within a sport organization; best practices in collecting information between either party involved in a dispute; as well as best practices in the administration of relevant discipline policies. Lastly, this session also aims to outline key features to be mindful of in the recordkeeping of the complaint management process.
This education session will take place virtually on February 10th from 1:00-2:00pm (AST). The presentation will be delivered in English however simultaneous translation will also be available.
To register for this session, click here.
Leanne Butler is a senior Case Manager currently working with ITP Sport, Sport NB’s long-standing independent third-party in complaint management. With over 34 years of progressively senior experience in policing, security, and international policing roles, Leanne comes with an impressive background in investigation, training, strategic planning/ tactics, logistics, administration, risk assessment, operations, use of force, process improvement, policy development, project management, performance evaluation, and change management.
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